Cancellation & Refund Policy

Pixlo offers one-time purchases of digital credits. These purchases are not subscriptions, and Pixlo does not use recurring billing for credit packs.

1. Accidental unused purchases

You may request a refund within 7 calendar days of an accidental credit purchase if the credits from that purchase remain unused. Requests are subject to verification of the payment, account, purchase, and credit usage.

2. Consumed credits

Credits are generally non-refundable once successfully used, except where required by applicable law or where Pixlo confirms a billing or service error.

3. Duplicate successful payments

A duplicate successful payment is eligible for refund after Pixlo verifies the duplicate charge and the related payment records.

4. Payment or credit-delivery problems

Credits are granted only after successful confirmed payment. If money appears to have been debited but the purchased credits are not delivered to your Pixlo account, contact support so the payment and order can be investigated.

5. Failed Pixlo processing

If a supported Pixlo or AI operation fails after credits were reserved or deducted, Pixlo normally releases or restores the applicable credits according to the existing operation state. A processing failure does not automatically qualify every purchase for a cash refund.

6. Refund method and timing

Approved refunds are processed through the original payment method where applicable. The time for a refund to appear may depend on the payment provider, bank, or payment method; Pixlo does not guarantee a fixed posting time.

7. Requesting support

Send refund or payment questions to yashodip@zojiro.com. Include the Pixlo order reference and enough account and payment context for the request to be verified. Do not send full card details, passwords, or authentication codes.